Legal & Privacy

11m9 Privacy Policy

Q: What should I do if my personal information is incorrect?

Contact us via Live Chat (24/7) or at support@11m9.bio. Tell us which data is incorrect and provide the correct information. We will verify it through KYC and correct it as quickly as possible.

Q: Can I request that my data be deleted?

Yes. You can contact support@11m9.bio to request deletion of data that does not need to be retained under legal obligations (such as financial records). We will review your request and securely delete any data that is legally eligible for deletion.

We take the privacy of registered players at 11m9 seriously. This policy explains how we handle data, how it is stored, and what your rights are.

Last updated: 30 October 2026

This Privacy Policy ("Policy") applies to anyone who uses the 11m9 platform or accesses its services. 11m9 takes the security of your personal information seriously and acts in accordance with the framework set out in this Policy. By continuing to use our services, you are considered to have accepted the terms of this Policy.

1. Information We Collect

When you register an account, make deposits or withdrawals, and use services at 11m9, we may collect information in the following categories—

1.1 Information You Provide Directly

Full name, date of birth, address, and contact phone number
Email address
National registration card or citizen ID number (when KYC is required)
Bank account or digital wallet details related to payments (KBZPay, Wave Money, AYA Pay)
Username and password you choose when creating your account

1.2 Information Collected Through Use of Our Services

IP address and location (region/state) data
Browser type, device model, and OS version
Pages visited, click behaviour, and time spent on site
Game History (Football, Slots, Live Casino, Crash Game)
Deposit & Withdrawal History (Amount, Date, Method)
Data collected from cookies and similar tracking technologies

1.3 Information received from third parties

We may receive your personal information from payment service providers (KBZPay, Wave Money, AYA Pay, and bank transfer services) and partner companies. This data will be protected in accordance with this policy.

2. How We Use Your Information

We use the information we collect only for the following purposes—

To create, verify and manage accounts
To process deposits and withdrawals and carry out security checks
To improve and develop our services
To prevent fraud and problem gambling
To fulfil KYC (Know Your Customer) obligations
To send bonuses, promotions and VIP rewards
To provide customer support and resolve issues
To support responsible gambling practices
To fulfil our legal obligations

Please note— 11m9 will never sell or rent your personal information to advertising companies, advertising networks, or any third party not stated in this policy.

3. Cookies and Tracking Technologies

The 11m9 website uses cookies, web beacons, and similar tracking technologies. These are used to keep the site running smoothly, track sessions, and improve the player experience.

3.1 Types of Cookies

Strictly Necessary Cookies— Essential for the basic functions of the website; these cannot be turned off.
Analytical Cookies— Help us understand how the site is used; this information cannot be linked to any individual.
Functional Cookies— Remember your language preferences and session settings.

You can disable or delete cookies through your browser settings. Please note that doing so may affect some functions of the website.

4. Data Disclosure and Third Parties

11m9 may disclose your personal information only in the following circumstances—

Payment service providers (KBZPay, Wave Money, AYA Pay, bank transfer services) — for processing financial transactions only
Game technology providers — for recording gameplay and results
Security verification and fraud prevention service providers
Legal requests (court orders, legislation, or government inquiries)
Changes to 11m9's corporate structure (merger, sale) — you will be notified in advance in such cases

Third-party service providers working with us are bound by agreement to use data only for the purposes we specify and must meet defined security standards.

5. Data Security Measures

11m9 maintains high standards both technically and operationally to protect your information—

SSL/TLS Encryption— All data transmitted through the website is protected with TLS 256-bit encryption.
Data Storage Security— Personal information is stored on servers with access controls and encryption in place.
Access Control— Only designated staff with a need-to-know basis can access personal data.
Firewall and Intrusion Detection Systems— Installed at the database and network level.
Security Audits— External security experts conduct regular audits to identify and address vulnerabilities.

No data transmission over the internet can be guaranteed 100% secure. However, we commit to having an immediate response plan in the event of a breach and to notifying you in a timely manner.

6. Data Retention Period

11m9 retains data only for as long as necessary to provide our services and meet legal obligations—

Account data — until the end of the period during which an account can be requested to be reopened after closure
Financial records — for the period required by financial regulations
KYC records — until the relevant retention period expires
Communication data — for the period related to Customer Support interactions

When there is no longer a legal obligation to retain data, we will securely delete it or anonymise it so it cannot be linked to any individual.

7. Your Data Rights

As a player, you have the following rights regarding your personal data—

Right of Access— You can request to view the data we hold about you and how it is being processed.
Right to Rectification— You can request correction of any data that is inaccurate or incomplete.
Right to Erasure— You can request deletion of data that we are no longer legally required to retain.
Right to Restriction— You can request that we restrict processing of your data while a dispute is ongoing.
Right to Data Portability— You can receive the data we hold about you in a readable format.
Right to Object— You can object to the processing of your data for advertising purposes or for the purpose of promoting third-party products or services.

To exercise any of the above rights, contact us at [email protected]. We will verify your identity and respond in a timely manner.

8. Protection of Minors

11m9 services are available to players aged 21 and above only. Minors (under 21) are not permitted to access or use our services. If we become aware that a person under 21 has used our services, we will immediately close their account and delete the related data. If you notice such a case, please notify us at [email protected].

9. International Data Transfers

11m9's servers and databases may be located outside Myanmar. When transferring data, we will do so in accordance with the security frameworks described in this policy, and we commit to applying appropriate safeguards to protect your personal data.

10. Policy Changes

11m9 may update this policy from time to time. When significant changes are made, we will announce them on the platform and update the "Last Revised" date of the policy. Continued use of our services after a revision is considered acceptance of the updated policy. Bookmark this page or check notifications regularly so you can always review our latest changes.

11. Contact Us

If you have questions, objections, or data requests regarding this policy, please contact our Customer Support team 24 hours a day, 7 days a week via Live Chat or by email at the address below—

[email protected]

Our Customer Support team provides service in Myanmar language and will handle your concerns with care.

FAQ

Questions about Personal Data Protection

Yes, it is. When you deposit via KBZPay, Wave Money, AYA Pay, or bank transfer, all data is protected with SSL/TLS encryption. The connection between the payment provider and 11m9's servers cannot be accessed by third parties. Payment-related data is securely encrypted and stored after each transaction.

11m9 does not sell or rent your data to anyone. Data is shared only with payment service providers, game technology providers, and security verification companies — because they are necessary for delivering our services — and they are not permitted to use that data for their own purposes.

Retention periods depend on the type of data. Account data is kept until the appeal period for account reinstatement has expired after closure. Financial records are retained for as long as required by financial regulations. Once there is no longer a legal obligation to retain data, it is securely deleted.

Contact us via Live Chat (24/7) or at [email protected]. Tell us which data is incorrect and provide the correct information. We will verify it through KYC and correct it as quickly as possible.

KYC is a verification process carried out to prevent financial fraud and to ensure player safety. You will not have full access to 11m9's services for withdrawals or large deposits until KYC is completed. Data collected through KYC is handled in accordance with this policy.

Yes. You can contact [email protected] to request deletion of data that does not need to be retained under legal obligations (such as financial records). We will review your request and securely delete any data that is legally eligible for deletion.

When significant changes are made, they will be announced on the platform and the "Last updated" date on the policy will be clearly updated. We recommend reading the revised policy before continuing to use our services.