11m9 Service Terms & Conditions
This page sets out in full the rules you must follow when using the 11m9 platform, your account responsibilities, and our financial policies.
Table of Contents
- Introduction & Agreement
- Eligibility Requirements
- Account Registration & Management
- Deposit & Withdrawal Policy
- Bonus & Promotion Policy
- Games & Betting Policy
- Responsible Gambling
- Prohibited Activities
- Intellectual Property
- Limitation of Liability
- Privacy & Data Protection
- Account Suspension & Disputes
- Amendments to Terms
- FAQ
Introduction & Agreement
The terms and conditions set out on this page form a legally binding agreement between 11m9 (site address https://11m9.bio) and every person who uses the platform and its related services.
By registering an account, logging in, or using any service on the 11m9 platform, you confirm that you have read and understood these terms in full and agree to comply with them. If you do not agree, please stop using our services.
Eligibility Requirements
To use 11m9 services, you must meet the following requirements—
- You must be 21 years of age or older. Anyone under this age is not permitted to use any of our services.
- You must play personally, using only an account registered in your own name.
- You must have verified for yourself that online wagering is permitted under the laws of your place of residence.
- Each person may only hold one account at a time.
- Anyone who has placed themselves on self-exclusion for health or personal reasons may not access the platform during that period.
Any account that does not meet these requirements may be closed by 11m9 at any time without prior notice, and any remaining balance in that account may be handled in a manner deemed appropriate under legal requirements.
Account Opening and Management
3.1 Opening an Account
When registering at 11m9, you must provide accurate personal information. If details such as your name or date of birth are entered incorrectly, withdrawals and bonus eligibility may be suspended or blocked.
3.2 Account Security
- Set a strong, unique password and do not share it with anyone.
- You are fully responsible for all bets and results made through your account.
- If you become aware that a third party has accessed your account, you must notify 11m9 Support immediately.
- Each account belongs to one person only. Lending, selling, or transferring your account is not allowed.
3.3 Verification
11m9 reserves the right to verify a user's personal information at any time. Withdrawals may be put on hold until verification is complete. When asked to verify, you are obligated to provide any documentation required.
Deposit and Withdrawal Policy
4.1 Deposits
Accepted deposit methods at 11m9 are KBZPay, Wave Money, AYA Pay, and Bank Transfer.
- You must deposit using a payment method registered in your own name.
- Third-party deposits are not accepted. If one occurs, 11m9 may return the funds and take appropriate action.
- Deposit processing times may vary depending on the payment service and bank used.
4.2 Withdrawals
- You should use the same payment method for withdrawals as the one used for your deposit.
- Withdrawal requests are processed after review by 11m9, and you must cooperate with any checks required.
- 11m9 reserves the right to review and take appropriate action on any case where funds are deposited and withdrawn immediately without any gameplay.
Bonus and Promotion Policy
5.1 First Deposit Bonus
On your first deposit at 11m9, you receive a 100% bonus — up to 500,000 Ks.
Example 2: Deposit 1,020,000 Ks → Receive bonus 500,000 Ks (maximum cap) → Balance becomes 1,520,000 Ks → Wagering requirement 500,000 × 10 = 5,000,000 Ks
Bonus funds cannot be withdrawn until the wagering requirement is met (the bonus amount must be played through x10 before withdrawal). Note that the x10 calculation is based on the bonus amount only, not the deposit amount.
5.2 General Bonus Terms
- Each bonus may have its own specific terms — please read the conditions stated in the promotion announcement.
- If the wagering requirement is not completed before the bonus period expires, the remaining bonus funds will be forfeited.
- If 11m9 determines that a player is exploiting a bonus, the bonus may be removed and any associated winnings may be voided.
- VIP bonuses — there are 4 tiers from Bronze to Platinum, each with different cashback rates; see the VIP section for full details.
Game Types and Betting Rules
On the 11m9 platform, you can play Slots, Live Casino (including Baccarat, Roulette, Dragon Tiger), Crash Games (including Aviator, JetX), football betting, 3D lottery, and Shan Koe Mee.
6.1 Bet Validity
- If a bet is interrupted due to internet connection issues or a problem with the player's device, the result will be determined based on 11m9's server records.
- The bet records saved on the server are the official reference and have the final say in resolving any dispute.
- Any winnings obtained by exploiting a system bug or glitch will be considered invalid and may be voided.
6.2 Football Betting
Football betting results will be determined according to official data from authorised data providers. In cases such as match cancellations or rescheduling, 11m9 will act in accordance with its betting rules.
Responsible Gaming
11m9 takes responsible gaming very seriously. Gaming should be a form of entertainment only, not something you rely on to earn income.
- Players can contact the Support team to set personal budget limits on their account.
- Self-exclusion is available on either a temporary or long-term basis, and our Support team will assist you with the process.
- We are committed to protecting those under 21, and you can report any situation where such a person may be accessing the platform.
You can read our full responsible gaming policy on the Responsible Gaming page.
Prohibited Activities
The following actions are a direct violation of 11m9's terms of service and may result in immediate account suspension—
- Providing false personal information or opening an account using another person's details
- Using a bot or any automated software to place bets
- Engaging in betting patterns that can reasonably be interpreted as bonus abuse or arbitrage
- Money laundering or using the service in any way that involves irregular financial transactions
- Threatening, harassing, or behaving inappropriately toward other players
- Intentionally exploiting any platform vulnerability to gain an advantage
- Carrying out any technical attack that could damage the platform or its servers
When such intent is evident, 11m9 reserves the right to take immediate action without prior notice, and all financial decisions in such cases rest solely with 11m9.
Copyright and Intellectual Property
All designs, graphics, software code, database structures, promotional materials, and original text on the 11m9 website are the intellectual property of 11m9.
- Copying, distributing, modifying, or using any of these for commercial purposes without our permission is strictly prohibited.
- Representing or acting on behalf of the 11m9 brand in any form without our prior written consent is prohibited.
- If any loss arises from unauthorised representation of us, you will bear full legal responsibility for that loss.
Limitation of Liability
11m9 will make reasonable efforts to keep the service running smoothly and without interruption, but we cannot be held responsible for losses arising from the following—
- Internet connectivity issues on the player's end
- Delays or rejections by third-party payment platforms
- Directives from regulatory authorities or Force Majeure events
- Losses caused by the player's own mistakes or negligence
In any case, 11m9's maximum liability will not exceed the amount deposited by the player in the 30 days prior to the loss occurring.
Personal Data Protection
11m9 protects your personal information with SSL encryption and never shares it with third parties without authorization — except where required by law.
For details on how your personal data is collected, stored, and used, please read our Privacy Policy page.
Account Closure and Related Policies
12.1 Closure by the User
If you wish to close your account, please contact our Support team via Live Chat or Email. Any remaining balance will be reviewed against wagering requirements and returned to you if all conditions are met.
12.2 Closure by 11m9
If a breach of these terms is found, 11m9 reserves the right — without prior notice — to:
- Cancel bonuses
- Suspend withdrawals
- Temporarily or permanently close the account
11m9 accepts no liability for any losses the user may suffer as a result of such actions.
Terms and Conditions Amendments
11m9 may update or add to these terms and conditions at any time, and any changes will be published on this page.
Continuing to play after any changes are made will be taken as your acceptance of the updated terms, so we recommend checking this page regularly.
If you have any questions or need clarification about these terms, our Support team is available 24/7 via Live Chat, or you can email us at [email protected].