Responsible Gaming —
Play Safely and Enjoy the Game
Gaming should be fun. At 11m9, we openly provide self-control tools, 21+ age protection, and ways to get help when you need it.
Gaming should be fun and nothing more
11m9 is a platform that genuinely cares about Myanmar players being able to play safely. We understand that because our games are designed for entertainment and enjoyment, personal responsibility and preventive measures are essential.
This page has everything you need to play more mindfully and in control — including how to check on yourself, how to set limits, and how to ask for help if needed.
We always put our players' wellbeing first. With SSL encryption, fair play, and responsible gaming policies, 11m9 creates a trustworthy environment for Myanmar players.
Only players aged 21 and above are allowed on the 11m9 platform. Access by underage individuals is strictly blocked. Protecting children and young people is a priority for us.
Take Control of Your Gaming
Set a deposit limit
You can set the maximum amount you are allowed to deposit within a week or a month. Plan your budget in advance and enjoy your gaming experience better.
Session time limit
If you find yourself playing for long stretches, you can use our session reminder. Set a limit of 1 or 2 hours and you will get a notification when that time is up.
Take a time-out
When you are tired or just need a short break, you can temporarily close your account for anywhere from 24 hours up to 30 days. Your account will be available again once the period is over.
Choose self-exclusion
If you are finding it hard to control your gambling, you can choose self-exclusion. You can set a period from 6 months up to 5 years, during which you will not be able to access any games.
View your game history
You can check your play time, spending, and results in your account history. Review it and adjust as needed.
Myanmar-language Support Team
If you have any issue at any time, you can reach us via 24/7 Live Chat or Email. Our support team will assist you in Myanmar language.
Do you have a gambling problem?
Read the questions below. If you feel that one or more of these situations apply to you, don't hesitate to contact our Support team.
- 01 Have you spent more than the budget you set for yourself?
- 02 Have you kept playing to try to win back money you lost?
- 03 Have you neglected your family, work, or health because of gambling?
- 04 Have you felt restless or upset when you couldn't gamble?
- 05 Have you hidden your gambling from people close to you?
- 06 Have you borrowed money or faced financial difficulties because of gambling?
How to gamble responsibly
Understand clearly that gambling is not a way to earn income. Set a budget before you play, and stop when it runs out — chasing losses is one of the early signs of a problem.
Set a time limit before you play, and play for fun — not under pressure. Don't forget to also take care of your physical wellbeing and health.
How to get help
For any gambling-related issue, you can contact the 11m9 Support team 24/7 via Live Chat. You can also email us at [email protected]. We are here to help you safely, in Myanmar language.
Be mindful when depositing and withdrawing
Minimum deposit amount
At 11m9, you can deposit a minimum of 20,000 Ks using any payment method. We always encourage you to set a budget before you play.
Withdrawals are also available from 20,000 Ks and are normally processed within 1 hour. You can use KBZPay, Wave Money, AYA Pay, and Bank Transfer.
Bonuses and playing
The 11m9 welcome bonus is 100% of your first deposit — up to 500,000 Ks. Please note that the bonus amount must be wagered 10 times before you can withdraw.
For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus. You must play through 20,000 Ks × 10 = 200,000 Ks before you can withdraw. Make sure you understand this rule before you play.
Protecting those under 21
11m9 has multiple age verification steps in place to prevent children and young people from accessing the platform. We encourage you to log out and close the platform whenever children in your household use a computer or phone.
We recommend using parental control tools such as Net Nanny and Cybersitter to restrict children's access to gambling platforms.
Do not share your account with family members. Store your password somewhere secure. Only those 21 and above may play — we strictly enforce this rule.
Self-Exclusion process
If you find it hard to control your gambling and want to self-exclude, contact us via Support Live Chat — available 24/7.
Once a self-exclusion request is made, access to the platform will be blocked immediately for the chosen period. Bonus notifications will stop and no promotional messages will be sent during that time.
Please be aware that if you request to reactivate your account after the self-exclusion period ends, we will review the request before proceeding.
What you should know about responsible gambling
Want to play safely and learn more?
For questions about games, visit the FAQ page or go to your preferred game section.